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Institute Of Customer Service
Institute Of Customer Service is an active company incorporated on 11 February 1997 with the registered office located in London, Greater London. Institute Of Customer Service was registered 28 years ago.
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Status
Active
Active since
incorporation
Company No
03316394
Private Limited Company by guarantee without share capital, use of 'Limited' exemption
Age
28 years
Incorporated
11 February 1997
Size
Small
Turnover is under
£15M
Balance sheet is under
£7.5M
Under
50 employees
Confirmation
Submitted
Dated
11 February 2025
(6 months ago)
Next confirmation dated
11 February 2026
Due by
25 February 2026
(5 months remaining)
Last change occurred
8 years ago
Accounts
Submitted
For period
1 Apr
⟶
31 Mar 2025
(12 months)
Accounts type is
Full
Next accounts for period
31 March 2026
Due by
31 December 2026
(1 year 3 months remaining)
Learn more about Institute Of Customer Service
Contact
Address
Ground Floor 4
Gainsford Street
London
SE1 2NE
England
Address changed on
30 May 2022
(3 years ago)
Previous address was
3rd Floor, Mill House, Mill Street London SE1 2BA England
Companies in SE1 2NE
Telephone
02072602620
Email
Available in Endole App
Website
Instituteofcustomerservice.com
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People
Officers
11
Shareholders
-
Controllers (PSC)
1
Ms Joanna Esther Causon
Director • Chief Executive • British • Lives in UK • Born in Nov 1967
Mr Jonathan Alexander Cowie
Director • Chief Executive • British • Lives in UK • Born in Dec 1967
Mr David Torquil Macleod
Director • Retired • British • Lives in England • Born in May 1952
Jacqueline Starr
Director • Executive Director • British • Lives in England • Born in Sep 1971
Mrs Shirley Elizabeth Fell
Director • Assistant Vice President • British • Lives in UK • Born in Mar 1964
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Shareholders, PSCs & Group Structure
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Mutual Companies
ICS Services Limited
Ms Joanna Esther Causon is a mutual person.
Active
Lake View Court Residents Association Limited
Graham Winston Edwards is a mutual person.
Active
144 Putney Bridge Road Management Limited
Mr Giles James Martin Hawke is a mutual person.
Active
Wales & West Utilities Limited
Graham Winston Edwards is a mutual person.
Active
Wales & West Gas Networks (Holdings) Limited
Graham Winston Edwards is a mutual person.
Active
PG (April) Limited
Graham Winston Edwards is a mutual person.
Active
Wales & West Utilities Finance Plc
Graham Winston Edwards is a mutual person.
Active
Wales & West Utilities Holdings Limited
Graham Winston Edwards is a mutual person.
Active
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Brands
Institute of Customer Service
The Institute of Customer Service is the UK's independent professional membership body for customer service.
Financials
Net Assets, Total Assets & Total Liabilities (2016–2025)
Period Ended
31 Mar 2025
For period
31 Mar
⟶
31 Mar 2025
Traded for
12 months
Cash in Bank
£5.42M
Decreased by £585.95K (-10%)
Turnover
£5.34M
Decreased by £51.42K (-1%)
Employees
44
Increased by 5 (+13%)
Total Assets
£7.29M
Decreased by £351.66K (-5%)
Total Liabilities
-£6.74M
Increased by £180.84K (+3%)
Net Assets
£542.01K
Decreased by £532.5K (-50%)
Debt Ratio (%)
93%
Increased by 6.63% (+8%)
See 10 Year Full Financials
Latest Activity
Full Accounts Submitted
1 Month Ago on 11 Jul 2025
Confirmation Submitted
6 Months Ago on 11 Feb 2025
Ms Jacqueline Starr Appointed
11 Months Ago on 1 Oct 2024
Full Accounts Submitted
1 Year 1 Month Ago on 30 Jul 2024
Ms Winifred Naa Deedei Armah Appointed
1 Year 1 Month Ago on 17 Jul 2024
William Leonard Resigned
1 Year 1 Month Ago on 17 Jul 2024
Mark James Gait Resigned
1 Year 2 Months Ago on 12 Jun 2024
Mr Christopher John Pitt Appointed
1 Year 3 Months Ago on 5 Jun 2024
Confirmation Submitted
1 Year 6 Months Ago on 11 Feb 2024
Full Accounts Submitted
2 Years 1 Month Ago on 3 Aug 2023
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Documents
Full accounts made up to 31 March 2025
Submitted on 11 Jul 2025
Confirmation statement made on 11 February 2025 with no updates
Submitted on 11 Feb 2025
Appointment of Ms Jacqueline Starr as a director on 1 October 2024
Submitted on 11 Oct 2024
Full accounts made up to 31 March 2024
Submitted on 30 Jul 2024
Termination of appointment of William Leonard as a secretary on 17 July 2024
Submitted on 17 Jul 2024
Appointment of Ms Winifred Naa Deedei Armah as a secretary on 17 July 2024
Submitted on 17 Jul 2024
Termination of appointment of Mark James Gait as a director on 12 June 2024
Submitted on 25 Jun 2024
Appointment of Mr Christopher John Pitt as a director on 5 June 2024
Submitted on 18 Jun 2024
Confirmation statement made on 11 February 2024 with no updates
Submitted on 11 Feb 2024
Full accounts made up to 31 March 2023
Submitted on 3 Aug 2023
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Repayment History
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